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FAQ
Yes, you can bring in your items during our shop hours; no appointment is needed.
Our highly-skilled team has the capability and experience to repair any brand.
Yes, we have parts for some brands. However, not all companies have replacement parts available. If you see the word “generic” in your quote, then we will not be able to get the parts from that company, and we will use a non-branded, similar/best match part.
Yes! Our expert team can professionally clean your shoes, handbags, and other leather, suede, fabric, or canvas goods, inside and out. See all of our cleaning and refinishing services.
Yes, we can. Certain limitations may apply, so please feel free to contact us with photos of your items.
Refinishing is the process of removing scratches or scuffs and then dying and conditioning faded or discolored leather. We’ll create a custom dye to match its original color and bring your items back to life!
The turnaround time for a repair can vary depending on what repairs are being done. Most repairs ship within 3-10 business days once you approve the repair quote.
Please contact the brand’s customer service team directly to see how they handle warranty claims.
We handle all repairs with care and ensure a quality job is done each and every time. In addition, we guarantee our repairs for one year. Since normal wear and tear is expected to occur with use, our guarantee covers repair defects only. While we don’t anticipate any issues with your repair when you receive it back from our shop, we kindly ask that you contact us with any concerns within 15 days of receiving your repaired item.
Mail-In Repairs
If you’d like to send a few photos of your item(s) and a description of the areas needing repair using the form above, we can provide an initial assessment and price range for the repairs needed. Please note we cannot offer exact pricing without having the item in our shop, and this price range cannot be considered final; prices may vary once we receive the item and properly evaluate it.
Please see our Mail-in Repair tab for instructions and then complete the online Mail-in Repair Form.
Yes, you could list each item separately on the Mail-in Repair Form. If you authorize us to do the repairs and the quote is $300 or more, you will get free return shipping within the continental United States.
You can select the shipping company of your choice, and make sure to keep the tracking number with you until we email your final repair assessment and price. If sending in shoes, please send both shoes. If sending a belt, please make sure to send the entire belt (buckle and leather). Please do not send: dust bags, boxes, shoe trees, or any extra personal items aside from the item to be repaired.
Yes. If you create an account, you can review and approve quotes, submit payment, and track your mail-in repair status and shipments.
If you choose to do your mail-in repair as a Guest, you will not have the ability to track your repair status or pay online for mail-in repairs.
Yes, and we recommend that you mail your items along with a pre-paid return shipping label.
Once you receive your emailed repair quote and you have contacted us with your credit card information, the payment will be authorized and appear as pending in your account. When the repair is completed and ready to ship, we will finalize the charge to process the payment.
After an item has been received and assessed in our shop, if you decline our repair quote, there will be a shipping fee to return item(s) to a US address, according to the chart below.
We recommend that you contact us to get an Initial Photo Repair Assessment and an idea of pricing before mailing in an item, by filling out the form above and providing photos with a note explaining the areas needing repair.
Price Ranges for US Return Shipping Shipping costs may vary | ||
Item | Quantity | Price Range for Return Shipping |
Handbags, Shoes, Wallets, Belts, & Other Small Leather Goods | 1-2 | $15 – $20 |
Handbags, Shoes, Wallets, Belts, & Other Small Leather | 3+ | $20 and up |
Duffels, Luggage, Other Large Items | 1+ | $30 and up |
For International addresses, we recommend that you mail your items along with a pre-paid return shipping label.
We’re here to help!
If the answer to your question is not in the FAQ, please fill out the form above, and we will respond as soon as possible.
