What needs repair?
Heels (bottom layer)
On stilettos, this can also be referred to as a “lift”. On boots and loafers, there is generally a flat, larger surface area that can be made of rubber or a combination of leather and rubber, to comprise the heel.
Heel bases/blocks
When a heel base detaches from the upper, it can be reattached most of the time. If it cracks, then a new replacement heel base is needed. If the exact heel base is not available, we can change both to match with a suitable replacement.
If the leather is severely torn on the heel base, we can recover it using a suitable leather match.
On men’s shoes and boots, the heel block can wear down with excessive wear after the heel has worn away. We can rebuild or replace heel blocks.
Worn sole
When a sole becomes thin, or a loss of tread has developed, we can replace the sole with leather or rubber. Options for new soles include half leather soles, full leather soles, half rubber soles and full rubber soles. Not all options can be used on every style, and we will advise the best option once we evaluate your shoes.
For driving loafers, we can replace the soles with rubber while maintaining the same profile of the shoe.
SOLE PROTECTOR
Whether you are looking to protect your women’s or men’s shoes, new or worn, a thin sole protector is what you need. Sole protectors will guard your shoes from damp weather and are ideal for women’s shoes made with thin leather soles, such as ballet flats or Louboutin pumps. Our thin soles are available in different colors and add traction, with no compromise to the aesthetic of your shoes.
Welding/reglue
If the soles become detached from the upper, and the soles are intact, our welding process can adhere the two parts back together.
Insoles
If your insoles have shifted or curled up, we can realign and seal back into place. If you have holes or extreme wear, we make custom leather insoles to fit your exact shoe. Additional foam padding can be inserted under the insole to add comfort.
Counters
The back of the shoe can break down, lose structure, or tear. We rebuild to strengthen, then reline the repaired area with leather.
Collars
The rim of the shoes above the counter can tear, in which case we can replace the worn trim.
Stitching
When stitching is unsewn, we can resew loose or open seams.
Toe box
If holes have formed at the front tip of the shoe, we can fill and seal or cover the damaged area with leather. If the toe box wrinkles, it can be rebuilt depending on the level of damage. Shoe trees are a great way to help maintain the shape of the toe box. Ask us about adding a pair of our cedar shoe trees to your next order.
Elastics
The stretchable material that often connects a strap to the buckle can lose its elasticity over time, in which case we can replace the elastics.
Straps/tabs
If you have lost your ankle strap, we can custom make a new set. When the holes on the strap are stretched or torn, we can rebuild the damaged area or smooth the lifted leather. If a tab holding a hardware piece tears, we can rebuild or replace it.
Stretching
If you can zip up your boots, but the calf is snug, we can gently expand the leather to fit.
Take-in calf to make smaller
Our in-house boot specialist can measure and alter the shaft of your boot, if it is too large for your legs.
Add panel to make wider
When stretching the calf is not an option, we can add panels of leather or elastic to expand the shaft.
Shorten shaft height
If you would like to cut down the height of your boot to modify the style or fit, we can adjust the shaft to be shorter.
Add zipper
If you cannot get your foot in your boot, but the calf circumference fits your leg, we can add a zipper for ease of use.
Tassels
We have select, premade generic tassels, or we can custom create a tassel to match your shoe.
Zippers
With constant use, a zipper pull can become weak and break. If made of leather, we can make a custom replacement. If your original pull is metal, we have generic options available. If the slider is off track, we can realign or replace most sliders.
When the zipper tape is torn, or teeth are missing, we replace the zipper. We select the best match available for zipper tape color and teeth color and size.
Buckles/bows/decorative hardware
We can repair original hardware, replace it with similar, generic parts, or order select branded parts, depending on the company.
Rivets/snaps/eyelets/studs
We can reuse some original parts, or replace them with similar, generic parts.
Toe box/instep
Using a wooden stretcher, we can slightly expand the shoe to allow for a more comfortable fit.
Polishing
If your shoes just need a quick spruce-up, our cobblers can perform a standard shoe shine.
Clean/Wash
This service is ideal for shoes that have mud, mildew, light stains, or salt damage. We carefully hand-clean leather, suede, fabric and canvas shoes.
Refinish/Dye Leather
Once cleaned, if your leather shoes have color loss, our in-house artists custom-make colors to dye the leather as needed.
Scrapes/Rips/Scuffs
Whether you have major rips or minor scuffing, we can seal, smooth and refinish the damaged material.
Protect
Water and stain protectants can help protect your shoes from unforeseen events, such as getting caught in inclement weather conditions.
If your shoe squeaks while walking, our cobbler can remedy the issue.
Add height to soles/heels
Slight modifications can be made to add height to a shoe. Possibilities vary depending on style.
Cut/shorten heel height
Heels can be shortened slightly to make a higher heel a little more comfortable.
Animal bite damage
If your pet is in the “dog house” after snacking on your favorite shoes, our design specialist will work with you to find a creative solution, so you can keep wearing your shoes.
Before & After Transformations
Ferragamo Driver rubber sole & heel replacement
Louboutin Heel Recover and Rip Repair
Chanel Espadrille Custom Leather Work
Amazing!
“I am SO amazed at the work Rago Brothers does. I sent in my favorite pair of Christian Louboutin’s (also my wedding shoes!) that my dog had gotten a hold of. The tip of the shoe was completely chewed off. They repaired both shoes like new. I could not be more pleased! The process was easy and very quick! Thank you, thank you, Rago Brothers!!! I will never send a pair of shoes anywhere else!”
– Alex, Charlotte, NC
Wonderful Service
“I sent in my favorite pair (very loved and worn) Frye boots that I’ve had for over 8 years. The zippers were broken and needed to be replaced, and one of the heels was detaching. I was nervous about the process of shipping them, but it was such an easy process and the repairs were perfect. They look like new boots again, and I couldn’t be happier with the amount of time it took, how the boots look and feel, and how easy the process was. Thank you!”
– Jaclyn K., Long Beach, NY
Collar
The top edge of the back of the shoe above the heel counter. If a shoe wasn’t manufactured with a collar, we can add one to cover a worn edge.
Counter
The stiff part of the heel-cup area that adds support and helps the footwear keep its shape. Wear and tear can weaken the counter of your shoe, and it can be replaced or rebuilt to reinforce and support the heel area.
Tongue
Flexible piece of material that sits underneath the laces. The tongue can be rebuilt or replaced if it becomes too worn.
Upper
Top of the shoe that covers the foot. We clean, recolor, and repair miscellaneous stitching. We can replace decorative buckles, tassels and torn tabs.
Toe Box
Frontmost part of the upper. Toe boxes can sometimes be rebuilt after excessive wear.
Sole
Soles run the entire length of the bottom of the exterior of a shoe and are typically constructed of leather or rubber. We can replace a worn-down sole, glue a detached sole or add thin, protective soles to create an extra layer of protection against harsh surfaces.
Heel
The bottom layer of the heel base that directly comes in contact with the ground. Heels are generally either rubber or a combination of leather and rubber. Replace this layer when it is worn down to the area where it meets the heel base.
Heel Base
The block on the back part of the shoe directly under your foot’s heel. If badly worn down, we can replace the base.
Insole
The layer of material that lines the inside bottom of the shoe directly under where your foot lays. Sometimes insoles can lift or shift, in which case we can reposition and glue back into place. When an insole is completely worn out or missing, we make new custom leather insoles. Pads and cushions can be added, if desired.
Heel Base
Elevates the shoe. Height varies from low flats to high-heeled pumps. Sometimes heel height can be slightly raised or lowered to fit your style and comfort. If a heel base breaks, it can sometimes be securely reattached. If the base cracks, we can replace it altogether.
Heel Tap
Usually rubber, the heel tap is the bottom-most layer of the heel. The heel tap often wears out quicker than the sole, and generally requires more frequent replacement. Other styles of women’s shoes (eg: ballet flats) have a larger heel surface which we refer to simply as a “heel”. These are usually made of rubber, or a combination of leather and rubber.
Sole
Soles run the entire length of the bottom of the exterior of a shoe and are typically constructed of leather or rubber. We can replace a worn-down sole, glue a detached sole or add thin, protective soles to create an extra layer of protection against harsh surfaces.
Toe Tip
The frontmost part of a shoe. Toe tips can become scuffed or scratched, in which case we can smooth and recolor the worn area. If the upper of the shoe becomes detached from the tip of the sole, we can weld the area.
Toe Box
Frontmost part of the upper. Toe boxes can sometimes be rebuilt after excessive wear.
Upper
Top of the shoe that covers the foot. We clean, recolor, and repair decorative stitching.
