Sometimes exceptional customer service is the willingness to make it right, even when the customer doesn’t clearly communicate what they want. Rago’s insistence on my satisfaction went way beyond normal expectation.

This bag just arrived from your shop. It is by far the best repair work I have ever seen! No wonder you have such a following, I will definitely use you again.

I’ve used Rago Brothers twice, and their service has been nothing short of superb. The first time, they flawlessly replaced the zipper on a 20+ year-old Louis Vuitton toiletry bag. The second time, they truly showcased their expertise by restoring a 30-year-old Gucci bag. While the exterior was in decent condition, the lining had completely

I sent by mail 2 Hermes bags to Rago Brothers. They were each 25 years old. I asked for them to be refurbished. They arrived two weeks later looking like new. I was so pleased with the quality of the workmanship. Bravo to your team and Thank You!

I recently had my LV fixed by the team at Rago and could not be happier from my entire experience. They were quick to respond to my inital outreach and in constant communciation throughout the whole process. Not only was their customer service great, but their actual service on the repair was outstanding. I had

I had sent in my bag for repair after a puppy decided to chew the handles. I took a chance and sent my bag to be repaired and I am so extremely pleased on how the repair turned out. There is no color difference and looks just like the original handles. The service was quick

I have a Gucci crossbody that had a strap that was about to rip at the end. And they fixed it in a way where it looks like it never happened! And for a price, it was unbelievably affordable! I give it five stars.

I researched mail-in leather repair companies. I found Rago Brothers and trusted them to repair my late Mom’s vintage Gucci tote bag. As a principal in the Philadelphia School District, she used the bag daily to transport paperwork to her elementary school. I was nervous about mailing the tote bag from California and its return

I have worked exclusively with Big Tony, and he has helped me out tremendously with everything. The value has been second to none; the quality of the work has exceeded my expectations, and my local cobbler was impressed by the work. Thank you Rago brothers! I see why you have been in business for so